When you encounter an unresponsive touch screen on your Vivo Y27s, it can be a huge inconvenience, affecting your ability to interact with your device efficiently. To tackle this problem, it’s crucial to follow a systematic approach to troubleshooting and resolving the issue. Here’s a detailed guide on how to address an unresponsive touch screen on your phone.
Steps to Resolve Vivo Y27s Unresponsive touch screen
1. Restart Your Device:
Restarting your device is a quick and effective way to resolve minor software glitches and refresh your system’s processes, which might be causing the touch screen to be unresponsive.
Perform a soft reset by pressing and holding the power button until the restart option appears on the screen. Choose to restart, and wait for your device to reboot. If the screen is completely unresponsive, you can try a forced restart by pressing and holding both the power button and the volume up button for about 10 seconds. This can help to resolve any issues that are preventing the touch screen from functioning properly.
2. Check for Physical Damage:
Physical damage such as cracks or scratches on the screen can impair its sensitivity and responsiveness. Additionally, exposure to water or extreme temperatures can damage the device’s internal components, affecting the screen’s functionality.
Carefully inspect your device for any visible signs of damage. Pay particular attention to the screen’s surface and the device’s edges where drops or impacts are most likely to cause damage.
3. Clean the Screen:
A dirty or greasy screen can interfere with the touch screen’s ability to register inputs accurately. Use a soft, lint-free cloth to gently wipe the screen’s surface. If necessary, dampen the cloth slightly with water or an alcohol-based cleaning solution. Avoid applying liquid directly to the screen to prevent damage to the device.
4. Remove Screen Protector and Accessories:
Screen protectors and cases can sometimes reduce the touch screen’s sensitivity or interfere with its proper functioning. Carefully remove any screen protectors, cases, or other accessories from your device. Test the screen’s responsiveness after removal. If the issue resolves, consider replacing these accessories with ones that are confirmed to be compatible with your Vivo Y27s.
6. Safe Mode:
Booting your device in Safe Mode disables all third-party apps temporarily, allowing you to determine if an app you installed is causing the touch screen issue.
Press and hold the power button, then long-press the “Power off” option that appears on the screen until the “Reboot to safe mode” prompt appears. Tap “OK” to restart your device in Safe Mode. If the touch screen functions correctly in this mode, it suggests that a third-party app may be at fault. You can then uninstall apps one at a time to identify the culprit.
9. Professional Repair:
If your touch screen remains unresponsive after attempting the previous solutions, there might be a hardware issue with your device. Contact Vivo customer support or visit a certified repair center for professional assistance. The issue may lie with the touch screen itself or other internal components, which may require repair or replacement.
Conclusion
An unresponsive touch screen on the Vivo Y27s can often be remedied through basic troubleshooting steps, such as restarting the device, cleaning the screen, or removing accessories. However, persistent issues may necessitate more advanced solutions, including entering Safe Mode or seeking professional repair.
Also read: Vivo Y27s Ghost touch? Potential Solutions