Your phone’s display may be registering touches that you haven’t made. It could be localized or across the whole screen. But it is something you don’t administer on your Samsung Note20 Ultra 5G, and thus called as ‘ghost touch issue.’ A broken screen is a different thing since you can still use it if it is working (like many users do). But with ‘ghost touches,’ you are basically using a phone which takes random touches, so it will be difficult to guide your phone to do a certain task without tapping on the wrong option.
Basically, you want to call A, but accidentally call AA. So, how do you fix it? Well, that’s what we are here for, so let’s look at all our troubleshooting strategies to resolve the Samsung Note20 Ultra 5G ghost touch problem.
Charging cable or charger of poor quality
Chargers and cables are included in the retail box of your Samsung Note20 Ultra 5G. If your phone does not come with chargers, you can purchase them separately. In spite of the fact that using the same old charger or cable is not a problem, using an old charger or cable or a third-party or local charger can definitely lead to ghost touch problems.
This can happen due to poor quality of charger or cable, so that’s a problem. Swap it for a new and original charger or cable for your Samsung Note20 Ultra 5G and things should return to normal. It is also possible to experience issues when charging your phone quickly or surprisingly slowly, so make sure you buy the charger that supports its max wattage.
Display should be cleaned [ Samsung Note20 Ultra 5G Ghost Touch Issue ]
Even a droplet of water on the screen can cloud the display’s response, so it is highly recommended that you clean the display. Dirt or debris can also affect the display, which is why it is highly recommended that you clean the screen. You may want to try wiping the display to see if it makes any difference since you’re experiencing the ghost touch issue on the Samsung Note20 Ultra 5G.
Software updates that are faulty
The Samsung Note20 Ultra 5G just received a new software update, which you downloaded and installed in just a few seconds. Software updates often introduce new features, fix bugs and introduce new ones. Could the ghost touch problem on your phone be caused by a faulty update? It is quite possible. The options here are to go back to a previous version or upgrade to a new version, or even hire an expert to assist you.
You can check for pending updates by going to Settings >> System >> Software Updates >> Check for updates.
Screen protector of poor quality [ Samsung Note20 Ultra 5G Ghost Touch Issue ]
A screen protector is applied by every smartphone user, whether it is a transparent film or tempered glass. Neither of these protectors allows dirt or debris to escape between the film and the screen without leaving a bubble, which could explain the ghost touch problem. If you use a poor-quality screen protector on your Samsung Note20 Ultra 5G, you can also trigger this issue. Buying a good-quality protector might be a bit pricey but it will pay off in the end.
Uninstall or kill unwanted apps
On your Samsung Note20 Ultra 5G, you can keep 20-30 apps open in the background. However, it will bog down your phone’s performance, and you wouldn’t want that. It turns out that killing all those unnecessary apps can make a huge difference.
As a matter of fact, uninstalling those unwanted apps can also make a huge difference because you won’t want those apps consuming precious resources. Basically, you just need to go to Settings >> Apps & Notifications >> All Apps >> Click on an app >> Uninstall. Repeat the same procedure for all the apps you don’t wish to have on your Samsung Note20 Ultra 5G.
Reset the settings [ Samsung Note20 Ultra 5G Ghost Touch Issue ]
There is only one option that resets settings and not the entire data (which is logically the next course of action). All the settings will be restored to their defaults, and that’s all there is to it.
- To reset all settings, go to Settings >> Reset All Settings.
- Go to “Reset Wi-Fi, mobile & Bluetooth >> Reset Settings”.
- Go to “Reset App Preferences” as well.
- If you follow the on-screen instructions, you should be able to reset all the settings.
Reset your phone to factory settings
You should do this if you intend to wipe all your saved data and settings in an attempt to fix any problems. If your Samsung Note20 Ultra 5G ghost touch issue is due to some sort of software issue, restoring it should solve the problem.
- Go to System in the Settings menu of your Samsung Note20 Ultra 5G.
- Choose “Reset All Settings” or “Backup/Reset” according to what you see.
- Next, tap on “Erase all data (factory reset)” and confirm by tapping “Erase all data”.
- You will be asked to enter your password/PIN so make sure you enter it and confirm the action, i.e. factory reset.
- As soon as all the steps are completed, manually set up the device as a new one and monitor its performance. Verify that the screen behaves the same as it did before.
- If yes, you have the last option of reporting the issue to a service center.
Visit to a service center
Unless you fix your Samsung Note20 Ultra 5G ghost touch issue yourself, it is unlikely to fix by itself. I don’t recommend dismantling the phone to see what’s wrong and how to fix it because that will not only void the warranty, you could lose the phone as a whole if you don’t know how to disassemble and assemble it.
Walk-ins to an authorized service center (for many reasons) are easier to report an issue. The technician is a sound person to help you with the issue, whether it is software or hardware related. He/she will fix the problem and that’s it. You’ll likely need to replace the screen, so that will add to the cost.
Conclusion
In the header of this guide, we mentioned that if these methods do not fix the ghost touch issue on your Samsung Note20 Ultra 5G, especially if the problem is caused by a hardware problem, a visit to a service center is inevitable. In order to find out which method works best for you, you can refer to any of the methods listed above.
Also read: Samsung Note20 Ultra 5G Unresponsive Touchscreen? Try this