It is very common for smartphones to come with touchscreens with glass on top. Although touchscreens are built to last for millions of touches, they can sometimes fail either temporarily or permanently. A Samsung Note20 Ultra 5G unresponsive touchscreen that is may not always be a hardware issue as the software backing it could also fail. Therefore, if you are experiencing this problem, you need to find a fix and fast.
Listed below are some troubleshooting strategies that you can use to resolve the issue.
Rebooting your device
It doesn’t matter what you want to fix, this troubleshooting method will work for you. Using a reboot will probably solve the Samsung Note20 Ultra 5G unresponsive touchscreen problem if it is a temporary and not-so-advanced issue. Rebooting the phone can be done in a variety of ways. You can press the power button long enough to select “Power” or “Restart”, assuming that you can select the option on-screen.
If you want to force a reboot on your Samsung Note20 Ultra 5G, press power and volume UP (or DOWN) simultaneously for a few seconds until it doeszes. Once it doeszes, you can restart it using the power button.
Safe mode should be entered [ Samsung Note20 Ultra 5G Unresponsive Touchscreen ]
You can use this method if your phone experiences intermittent unresponsive touchscreens. All you need to do is long-press the power button to view the power options. Next, tap and hold on the “Power Off” button on the screen. When you click on OK, it will take you to safe mode. Then you will be prompted whether or not to enter a safe mode.
The Samsung Note20 Ultra 5G’s safe mode disables all third-party apps and services. As a result, all the apps and settings you installed when you purchased it remain intact. In this way, you will know if the unresponsive touch screen is occurring in safe mode or not. If the answer is NO, then 3rd party apps or services may be responsible. If the answer is YES, then the error is something else. Keep reading.
Screen protectors should be removed
It’s almost universal for people to use a screen protector on their phone because it protects the screen from accidental drops, damages, and scratches. You might have problems with a screen protector on your Samsung Note20 Ultra 5G and that’s why it’s acting odd. You should remove the screen protector and see if it makes a difference.
To control your Samsung Note20 Ultra 5G, use an alternative.
In the absence of a touchscreen, you need an alternative to control the phone. This can be done although it won’t actually replace using a touchscreen. However, for now, it can be used.
In order to control your Samsung Note20 Ultra 5G, you just need either facial recognition or voice recognition. The Voice Access app from Google or any other third-party app can help with voice recognition, while the EVA Facial Mouse app uses facial recognition to control your movements.
As we have mentioned, it’s not a replacement, but rather a workaround. Furthermore, you need partial access to the phone because the app needs to be downloaded and installed beforehand.
Touchscreen analysis [ Samsung Note20 Ultra 5G Unresponsive Touchscreen ]
Using an app called Touchscreen Repair will actually fix your touchscreen if it lags a lot or suffers from software glitches. This app helps you diagnose the touchscreen and determine why it is taking too long for a touchpoint to act and so on. Here’s what it does.
- From the Google Play Store, download Touchscreen Repair or a similar app.
- Follow the on-screen instructions to test the touchscreen, which shouldn’t take more than a few minutes.
- The app should return its analysis and list out how you can fix it if possible when you run it.
- You shouldn’t leave this method without rebooting your Samsung Note20 Ultra 5G, as it tends to fix more software glitches than you can imagine.
A second way to diagnose a touchscreen
Every smartphone comes with a set of secret star codes that you can use to test our various features and functions. Once such star code is for the touchscreen that you can run to check the responsiveness of the screen. Try *#7352#, *#*#3424#*#*, *#*#SERVICE#*#*, *#*#7378423#*#*, *#0*# among others.
Check your screen for water damaged
The touchscreen on your Samsung Note20 Ultra 5G needs to be checked for water damage before you call in the big guns. Check your smartphone for physical or liquid damage. Although physical damage can be minor to major, liquid damage is always dangerous for a smartphone unless it has water protection.
Issues should be reported [ Samsung Note20 Ultra 5G Unresponsive Touchscreen ]
In the end, if nothing else works, you will have to go to a local service center (probably an authorized one) and report the problem. The technician will be able to diagnose and prescribe the required steps to resolve the problem, regardless of whether it is a hardware issue or a software issue.
You will, of course, have to pay more for hardware damage. For example, if your touchscreen is damaged as opposed to a software glitch that can be fixed with a software update. Additionally, reporting your Samsung Note20 Ultra 5G to an authorized service center ensures you retain your warranty. A local service center, on the other hand, would void the warranty.
Conclusion
Hopefully, this guide will fix the Samsung Note20 Ultra 5G Unresponsive Touchscreen issue. In many cases, there’s no “One Fix Fits All”, so keep that in mind as well.
Also read: Samsung Note20 Ultra 5G GPS not working? Solve now