When you encounter an unresponsive touch screen on your Samsung Galaxy A35, it can be a particularly challenging issue to tackle, impacting your ability to perform basic operations and use your device effectively. Here’s a detailed guide to help diagnose and resolve the unresponsive touch screen issue on your phone.
Solutions for Samsung Galaxy A35 Unresponsive touch screen
1. Clean the Screen:
The first step is to ensure that the screen of your phone is clean and free from any substances that might interfere with its responsiveness. Dust, grease, and liquids can accumulate on the surface, impairing the touch functionality. To address this, use a soft, lint-free cloth to gently wipe the screen clean, making sure not to scratch or damage it.
2. Remove Screen Protector:
Screen protectors, especially if they are of poor quality or not properly applied, can affect the touch sensitivity of the screen. Carefully remove the screen protector to see if this improves the touch screen’s responsiveness. If the issue is resolved, consider replacing it with a higher-quality protector that is certified to work with your device.
3. Reboot Your Device:
Many minor software glitches can be resolved by simply rebooting your device. To do this, press and hold the power button, then select “Restart.” If the screen is completely unresponsive, you can force a restart by pressing and holding both the power button and the volume down button for approximately 10 seconds. This can often reset any temporary software issues causing the screen to be unresponsive.
4. Safe Mode:
Booting your device in Safe Mode allows you to determine if a third-party app is causing the touch screen to be unresponsive. To enter Safe Mode, press and hold the power button, then press and hold on the “Power off” option until you see the “Safe Mode” prompt. Tap it to restart your device in this diagnostic mode. If the touch screen functions correctly in Safe Mode, then a third-party app is likely causing the issue. Begin uninstalling recently downloaded apps one by one until the problem is resolved.
5. Check for Physical Damage:
Carefully inspect your device for any signs of physical damage, such as cracks or dents, particularly around the screen area. Physical damage can affect the touch screen sensors, leading to unresponsiveness. If you discover damage, it’s advisable to take your device to a certified Samsung service center for repair.
6. Temperature Influence:
Extreme temperatures can temporarily affect the responsiveness of your touch screen. If your device has been exposed to very cold or hot conditions, allow it to return to room temperature and then check if the screen’s responsiveness improves.
7. Professional Assessment:
If the touch screen remains unresponsive after you’ve tried all the above steps, the issue might be related to a hardware malfunction that requires professional attention. In this case, consult Samsung support or visit an authorized service center. A professional technician can provide a thorough diagnosis and carry out any necessary repairs.
Conclusion
By following these detailed steps, you can effectively diagnose and potentially resolve the unresponsive touch screen issue on your Samsung Galaxy A35. Regular device maintenance and care are crucial for preventing such issues. However, if the problem persists despite your troubleshooting efforts, it’s best to seek professional assistance from a certified service provider to avoid further damage and ensure your device operates optimally.