Dealing with an unresponsive touch screen on your Oppo A98 can be a huge inconvenience, affecting everything from basic navigation to app usage and communication. This issue can arise from a variety of causes including software glitches, faulty apps, or even hardware problems. Here’s a structured approach to troubleshoot and potentially solve the problem of an unresponsive touchscreen on your device.
Steps to Resolve Oppo A98 Unresponsive touch screen
1. Restart Your Phone:
The first and simplest step is to restart your phone. This can resolve temporary software glitches that may be causing the touchscreen to be unresponsive. Press and hold the power button, then select “Restart” or “Reboot.” If the screen is completely unresponsive, try a forced restart by holding down the power button for about 10 seconds.
2. Check for Physical Damage:
Inspect your Oppo A98’s screen for any visible signs of physical damage. Cracks, scratches, or dents can affect the touchscreen’s functionality. If you find physical damage, it’s advisable to visit an authorized service center for professional repair.
3. Remove Screen Protector and Clean the Screen:
Sometimes, screen protectors can interfere with touchscreen sensitivity. Remove any screen protector or case and clean the screen with a soft, slightly damp, lint-free cloth. Dirt, grime, and moisture can cause touchscreen issues, so ensuring the screen is clean and dry is crucial.
4. Check for Water Damage:
Inspect your Oppo A98 for any indications of water damage. Water exposure can impact the functionality of electronic devices, including the touchscreen. Look for signs such as moisture under the screen, watermarks, or discoloration on the device’s surface. If you suspect water damage, avoid powering on the device to prevent further harm and visit to an authorized service center.
5. Boot in Safe Mode:
Booting your phone in Safe Mode can help determine if third-party apps are causing the issue. In Safe Mode, all third-party apps are disabled. To enter Safe Mode, turn off your phone, then turn it on and immediately press and hold the Volume Down button until you see the Safe Mode indicator. If your touchscreen works fine in Safe Mode, a third-party app is likely the culprit. You can then restart your Oppo A98 normally and uninstall recently downloaded apps one by one to identify the problematic app.
6. Clear Cache Partition:
Clearing the cache partition can resolve issues caused by corrupted cache files. To do this, you will need to enter the recovery mode by turning off your phone, then pressing and holding the Volume Down and Power buttons simultaneously until the recovery mode appears. Use the volume buttons to navigate to “Wipe cache partition” and the power button to select it. Note: The steps to enter recovery mode may vary slightly between models.
7. Professional Help:
If your touchscreen is still unresponsive after trying these solutions, the issue may be hardware-related. In this case, it’s best to seek professional help. Contact Oppo customer support or visit an authorized service center for a thorough diagnostic and repair.
Conclusion
By following these steps, you can diagnose and potentially solve the problem of an unresponsive touchscreen on your Oppo A98. Always start with the simplest solutions before moving on to more drastic measures such as a factory reset or seeking professional repair.
Also read: Oppo A98 Ghost touch? A Simple Guide