Dealing with an unresponsive touch screen on your Motorola Moto G84 5G can be incredibly frustrating, especially when it prevents you from using your device effectively. Touch screen issues can arise from a variety of causes, including software glitches, faulty apps, or hardware problems. If your device’s screen is not responding to touch inputs, follow these steps to troubleshoot and potentially resolve the issue.
Steps to Overcome Motorola Moto G84 5G Unresponsive Touch screen
1. Restart Your Device:
A simple yet often effective first step is to restart your device. Since the screen is unresponsive, you’ll need to perform a forced restart. Hold down the power button along with the volume down button for about 10 seconds. This action can reset the system and potentially restore touch screen functionality.
2. Charge Your Device:
Sometimes, an extremely low battery can cause the touch screen to become unresponsive. Connect your device to the charger using the original cable and adapter, and let it charge for a while before attempting to use it again.
3. Inspect for Physical Damage:
Check the screen for any visible signs of damage, such as cracks or significant scratches, which could affect its responsiveness. Physical damage often requires professional repair or screen replacement.
4. Remove Screen Protector or Case:
If you’re using a screen protector or a case, they might be interfering with the screen’s responsiveness. Remove them and check if the touch screen’s functionality improves.
5. Enter Safe Mode:
Safe Mode is a diagnostic mode that starts your device with only the basic system software running. This mode can help you determine whether a third-party app is causing your touchscreen to be unresponsive, as these apps will be temporarily disabled.
As the screen is unresponsive, this might be challenging. Typically, you would press and hold the power button, then touch and hold the Power off option on screen to reboot in Safe Mode. As the screen issue, this step might not be possible, but it’s worth attempting if there’s intermittent responsiveness.
6. Clear Cache Partition:
Clearing the cache partition removes temporary files that may be causing issues. This requires booting into recovery mode:
Enter Recovery Mode: Press and hold the Volume Down and Power buttons simultaneously for several seconds. Release the Power button when the Motorola logo appears, but continue to hold the Volume Down button until the “Boot Mode Selection Menu” appears. Use the Volume buttons to scroll to “Recovery Mode” and select it by pressing the Power button. You might see an Android robot with an exclamation mark. Use the Volume buttons to navigate to the “Wipe cache partition” option and select it with the Power button. Confirm your selection if prompted.
7. Seek Professional Assistance:
If the above steps do not resolve the issue, it’s best to seek professional help. Take your device to an authorized Motorola service center. The technicians can diagnose and repair any hardware issues, including replacing the touch screen if necessary. If your device is still under warranty, contact Motorola or the retailer where you purchased the device to inquire about a repair or replacement.
Conclusion
An unresponsive touch screen on your Motorola Moto G84 5G can arise from various issues, ranging from simple software glitches to complex hardware failures. By methodically working through the steps above, you can identify and potentially solve the problem. If all else fails, professional repair services can provide the necessary assistance to get your device back in working order, ensuring that any hardware issues are properly addressed.
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