When dealing with an unresponsive touch screen on your iQOO Z9, it can be a huge inconvenience, but with the right approach, many issues can be resolved without needing professional intervention. This guide delves into various strategies to help troubleshoot and potentially fix the problem, enhancing the usability and performance of your device.
Steps to Resolve iQOO Z9 Unresponsive touch screen
1. Restart Your Device:
A basic yet critical step is to restart your device. This action can clear out any temporary software glitches that might be hindering the touchscreen’s functionality.
Press and hold the power button until the restart option appears on the screen. Select “restart” to reboot your device. In cases where the screen is completely unresponsive, you can perform a forced restart. This involves holding down the power button for approximately 10 seconds until the device restarts. This process can refresh the system and possibly eliminate the glitch causing the touchscreen issue.
2. Check for Physical and Liquid Damage:
Physical or liquid damage to your device can significantly affect the touchscreen’s responsiveness. Carefully check the screen for any visible cracks, scratches, or signs of impact that could disrupt touch sensitivity. Additionally, check for indicators of liquid damage, such as moisture under the screen or corrosion around the charging port. If you discover any physical or liquid damage, it’s advisable to seek professional repair services, as DIY attempts can further damage the device.
3. Remove Screen Protector and Clean the Screen:
Screen protectors, while useful for preventing scratches, can occasionally affect the touchscreen’s sensitivity or responsiveness. Gently remove the screen protector to evaluate whether it’s affecting the touch response. Clean your device’s screen with a soft, lint-free cloth to remove any dirt, dust, or smudges that could be blocking touch functionality. Ensure the screen is dry and free from any cleaning solution residue before testing the touchscreen again.
4. Test Touchscreen in Safe Mode:
Running your device in safe mode can help identify if third-party applications are to blame for the touchscreen issues. To boot into safe mode, press and hold the power button, then long-press the “Power off” option until the “Reboot to safe mode” prompt appears. Tap “OK” to restart your device in safe mode, where all third-party apps are temporarily disabled. Test the touchscreen’s responsiveness in this mode. If there’s noticeable improvement, it’s likely that a third-party app is causing the problem. You can then restart your device normally to exit safe mode and begin uninstalling recently added apps that might be responsible.
5. Consult Professional Help:
If the touchscreen remain unresponsive after attempting these troubleshooting steps, the issue may lie deeper within the hardware. Contact iQOO customer support or visit an authorized service center for a thorough examination. Be prepared to describe the problem in detail, including the troubleshooting steps you’ve already undertaken. Professional technicians can diagnose and resolve issues that are beyond the scope of home troubleshooting.
Conclusion
By methodically working through these troubleshooting steps, you can pinpoint the cause of your iQOO Z9’s touchscreen issues. Whether the solution is as simple as a device restart or requires expert repair, taking prompt action can ensure that you continue to enjoy your device with minimal interruption.
Also read: iQOO Z9 Ghost touch? Check This Guide