An unresponsive touch screen on your Redmi Note 12 Pro 5G can significantly hinder your ability to use the device effectively. This issue may arise due to various factors such as software bugs, a malfunctioning screen protector, or hardware damage. Here’s a comprehensive solution to diagnose and resolve the unresponsive touch screen issue on your phone.
Steps to Resolve Redmi Note 12 Pro 5G Unresponsive touch screen
1. Remove Screen Protector and Clean the Screen:
First and foremost, it’s essential to examine the screen protector and the cleanliness of your screen. Screen protectors, especially if improperly installed, can hinder the touch sensitivity of your device. Similarly, the accumulation of dirt and fingerprints on the screen can also affect its responsiveness. Start by carefully removing any screen protector or case that you might have on your device. Following this, clean the screen with a soft, lint-free cloth to eliminate any residues.
2. Restart Your Device:
Next, a straightforward solution like restarting your device can often rectify minor software issues that could be causing the touch screen to malfunction. To do this, press and hold the power button until you see the restart option, select it, and allow your device to reboot. This process can help in clearing any temporary software glitches.
3. Perform a Soft Reset:
A soft reset can make your device work better without deleting anything. Just hold down the power and volume up buttons together for about 10 seconds. This makes your device restart and can fix small problems with its software.
4. Boot into Safe Mode:
Booting into safe mode can help identify if a third-party app is causing the issue, as it disables all third-party apps.
- Press and hold the power button until the power off option appears.
- Press and hold the power off option until you see the option to reboot in safe mode.
- Select OK to reboot in safe mode. If the touch screen works properly in safe mode, a third-party app may be the culprit. Try uninstalling recently downloaded apps one by one to identify the problematic app.
5. Clear Cache Partition:
Clearing the cache partition can resolve issues caused by corrupted cache files.
- Turn off your device.
- Press and hold the power button and the volume up button simultaneously to enter recovery mode.
- Use the volume buttons to navigate to the “Wipe Cache Partition” option and the power button to select it.
- After finishing the process, select “Reboot system now.”
6. Contact Customer Support:
If none of the above steps resolve the issue, there may be a hardware problem with your device’s touch screen. Contact Xiaomi customer support or visit an authorized service center for professional help. It’s possible that your touch screen needs to be repaired or replaced.
Conclusion
An unresponsive touch screen on your Redmi Note 12 Pro 5G can be frustrating, but in many cases, the issue can be resolved through the steps outlined above. Start with simple solutions like cleaning the screen and restarting your device, then move on to more advanced troubleshooting if needed. If the problem persists, seeking professional assistance is advisable to avoid further damage to your device.
Also read: Redmi Note 12 Pro 5G Overheating? Apply these TricksÂ