If your Motorola Moto G72 is not switching on, it can be concerning, but there are several troubleshooting steps you can try before seeking professional assistance. Here’s a guide to assist you in troubleshooting the problem.
Effective Solutions for Troubleshoot Motorola Moto G72 Not switching on
1. Charge the Device:
The initial step is to confirm that your phone has sufficient battery power. Use the original charging cable and adapter to connect your Moto G72 to a charger. Allow it to charge for a minimum of 30 minutes, even if there are no immediate signs of activity. Sometimes, if the battery is completely drained, it may take a while for the phone to respond.
2. Check the Charger and Cable:
Inspect the charger and charging cable for any signs of damage. Ensure that they are securely connected to both the power source and your phone. Try using a different charger and cable to see if the problem persists. Faulty chargers or cables can prevent your phone from charging properly, which may be the reason why it won’t turn on.
3. Force Restart:
If your Motorola Moto G72 still doesn’t respond after charging, try performing a force restart. Press and hold the power button for about 10-15 seconds until the screen turns off and then release the button. After a few seconds, press and hold the power button again until you see the Motorola logo appear. This action may help if the phone is stuck in a frozen state or experiencing software-related issues.
4. Boot into Recovery Mode:
If your phone remains unresponsive, you can try booting into recovery mode to access additional troubleshooting options. To do this, press and hold the power button and the volume down button simultaneously for a few seconds until the Boot Mode Selection Menu appears on the screen. Next, utilize the volume keys to navigate to “Recovery mode,” then press the power button to confirm your selection. Once in recovery mode, you can try options like “Reboot system now” to restart your phone.
5. Check for Physical Damage:
Inspect your Motorola Moto G72 for any signs of physical damage, such as cracks, dents, or water damage. Physical damage can interfere with the normal functioning of the device and may require professional repair. If you notice any damage, it’s best to contact Motorola customer support or visit an authorized service center for assistance.
6. Contact Motorola Support:
If none of the above steps resolve the issue and your Motorola Moto G72 still won’t turn on, it’s possible that there may be a more serious hardware problem. In this case, you should contact Motorola customer support for further assistance. They may be able to provide additional troubleshooting steps or arrange for a repair or replacement of your device.
Conclusion
By following these troubleshooting steps, you can hopefully identify and resolve the issue causing your Motorola Moto G72 not to switch on. If the problem persists, don’t hesitate to seek help from Motorola customer support or a certified technician for further assistance.
Also read: Motorola Moto G72 Battery drain issue? A Simple Guide